Handling Difficult Conversations with Ease

Conversations at work can be filled with challenges. How do you get the right message across when you are speaking? Maybe you have difficulty with your boss, your direct report, or a mixed group of co-workers. Your ability to communicate effectively directly effects your sucess.

We will look at the parts and types of difficult conversations. We will break them down, plan for and practice them. You will learn how to use conversations to achieve higher success for yourself and your team.

This event is a partnership of innerOvation and Women Accelerators.


Brenda Loan Baker of innerOvation, is an executive coach with proven success in the finance and sales industries. She empowers individuals and organizations to reach their full leadership potential. While she serves leaders at all levels and across a broad range of functional roles and industries, she has a special interest in partnering with women and minorities in normally male-dominated industries like STEM, finance and law, to help them become more confident, visible, and influential leaders. It is Brenda’s passion to assist women and minorities in building greater confidence, improving their communication and public speaking, forging relationships with senior level influencers, and strategically promoting their efforts. As a result, these leaders are able to reach their full potential and companies realize the full value of their employees. Brenda helps these leaders to recognize and embrace their strengths, find opportunities that best leverage their unique talents, and develop the confidence and strategies needed to advance their careers.

Prior to coaching, Brenda worked as a Financial Advisor at John Hancock. Brenda has a BS in business and is an official coach for the City of Boston on-site technical assistance program and a member of the Women Accelerators Board of Directors. She is an ICF-Professional Certified Coach(PCC) .

““I learned to always take on things I’d never done before. Growth and comfort do not coexist.” — Ginni Rometty, IBM